Wherever there are people and property, there is a need for some form of protection. In our everyday lives, we see security guards and personnel at offices, buildings, schools, hospitals, construction sites, shopping centres, at festivals and concerts, and many more places.

Often security guards are the first responders and the first person you turn to in a time of need whilst at one of the above public places and spaces. So what makes a great security guard stand out? In this blog, we’re going to explore the essential and top characteristics and qualities that make an exceptional security guard stand out from the rest.

What are the qualities of a good security guard?

There are certain attributes and essential characteristics that a great security guard has. These include:

Strong communication skills

Being able to listen, especially when a security guard, is a fundamental characteristic and attribute of remarkable security personnel. Through listening and talking to people, they can help diffuse situations. As they are often the first responders to a scene, it means they can better communicate details to the police and other emergency services. Strong communication skills also help with ensuring things run smoothly and efficiently. 

Leadership qualities

In a crisis, people often look to security guards for guidance and leadership. A highly skilled security guard will be able to quickly de-escalate situations without using force or causing further panic. A security guard must remain level headed when people around them begin panicking and be able to calm situations and take control.


As with any job that requires protecting people and/ or property, there is a degree of trust involved. Whether that’s with the value of items inside a property, or someone’s life. In order to be a good and effective security guard, you need to be trustworthy. You will oftentimes be in situations that require confidentiality, security, safety and livelihoods. 

Trustworthiness is particularly important if you are a security guard who has access to offices with sensitive information, overhearing private conversations, seeing who is entering and exiting a building, checking identification, observing business operations and acting as a keyholder to a property or business.


A good security guard will have alertness and be aware of their surroundings at all times. This heightened sense of awareness and alertness can help mitigate risk, and determine if a situation or person is a threat or danger. A good security guard will be constantly aware of what is going on around them, and constantly on the lookout for situations that could affect the safety of the people or property they are protecting. Their ultimate job role is to assist and keep people and property safe.

Other attributes a good security guard may possess include:

  • Confidence
  • Being physically fit
  • Able to handle stressful situations
  • Calmness under pressure

Highly trained and effective security guards quickly assess situations and react appropriately to dangerous situations. Their specialist training means they are well equipped to protect people and property.

Contact Us

Here at TLG Management, we’re an award-winning security company that delivers excellent security services, event management, world-class entertainment and facilities management to businesses throughout the West Midlands and beyond.

Please get in touch with us today by calling 0845 118 0002, or through filling out our online contact form, and we’ll be in contact with you.